FAQ'S

How long is the dispatch / delivery time on each item?

Do you ship internationally?

Yes - we do offer international shipping! Delivery times may vary so please check this at checkout!

Almost all of our items are currently made to order in the UK by us at GoingOutOut. This means that we have a standard dispatch time which can change/ increase or decrease. Once dispatched, items are sent using a first class service to the UK (1-2 days) or an international service to overseas (up to 10 days). We may already have a handful of our items in stock which may be available for immediate dispatch - however very often this is unlikely and most items are made to order. If you want to know more about our dispatch/ delivery times and whether you item will arrive on time or not please do not hesitate to contact us!

Current Dispatch Time: 10 Days

What is a personalised order?

Personalised orders are available on all made to order items! They are personal requests made by you in terms of colour options,

sizing & shapes etc. We can not guarantee that we will carry out your request however if we can we will let you know and you will receive an invoice from us! For example: our GoingOutOut designed hoodies may be available in other colours therefore you can personally request this! All personal requests need to be emailed to goingoutoutorders@gmail.com.

Are all of your items Made To Order?

Yes - almost all of our items are made to order by us in house. We do have some items that are available and ready to dispatch however this is not usually the case. Each order is made with love and care on a personal basis!

How do I return something?

All returns info can be found here : https://www.goingoutoutclothing.com/returns-policy

I am unsure what size to order?

Our sizes are based on UK sizing and range from size 4-24. If you have any queries on sizing please contact us preferably via instagram and we will reply asap and assist you. 

How do I wash my item?

Care instructions for each of your garments will be attached to them. Please make sure to follow them as we cannot accept returns for items which are damage due to incorrect washing/drying methods. Most of our made to order items and preferably hand washed or washed on a delicate setting. 

Can I promote your brand on social media?

We would love for you to tag & mention us in your pics! At the moment we do not offer many gifted collaborations as we receive hundreds of messages a day and it is not viable for us. Our items are exclusively designed and made by us in house which takes many hours to do with our full love and attention! For influencers however we do offer a discount code of 30% off your order if you would like to tag us and mention us! We also offer an influencer scheme where you can earn points = prizes. Please contact us if you are interested in our influencer scheme and we will get back to you as soon as possible.

If you have any more questions/ queries about an order or shipping time please do not hesitate to contact us:

Email: goingoutoutinfo@gmail.com

Instagram: @goingoutout_